Shipping Policy
At Batharena, we strive to make your sauna purchasing experience as smooth as possible. This shipping policy outlines our procedures for delivering your sauna and what you can expect throughout the process.
Shipping Timeframes
In-Stock Items: Most in-stock saunas will ship within 5-7 business days after your order is placed and confirmed.
Custom Orders: For custom-designed saunas or special orders, please allow 4-6 weeks for manufacturing before shipping.
Delivery Timeline: Once your sauna has shipped, typical delivery times range from 5-10 business days, depending on your location within the continental United States.
Shipping Costs
Free Shipping: We offer free standard shipping on all sauna purchases within the continental United States.
Alaska, Hawaii, and International: Additional shipping charges apply for orders shipped to Alaska, Hawaii, and international destinations. Please contact our customer service team for a shipping quote before placing your order.
Expedited Shipping: If you require expedited shipping, additional fees will apply. Please contact us for expedited shipping rates and availability.
Delivery Process
Pre-Delivery Communication: Our shipping partner will contact you approximately 3-5 days before delivery to schedule a delivery appointment.
Curbside Delivery: Standard delivery includes curbside drop-off. The driver will place the crated sauna at the closest accessible point to your home (typically your driveway or garage entrance).
White Glove Delivery & Setup: We offer professional white glove delivery and setup services for all our saunas. Our team will place the sauna in your designated location and assemble it for you. This service is included in the purchase price for most models.
Delivery Requirements: For successful delivery, please ensure:
- A clear path to the installation location
- Adequate space for the sauna (refer to product dimensions)
- Appropriate electrical connections as specified in your sauna manual
- That someone 18 years or older is present to accept delivery
Tracking Your Order
Once your order ships, you will receive an email with tracking information. You can track your order at any time by logging into your account on our website or by contacting our customer service team.
Inspection Upon Delivery
External Inspection: When your sauna arrives, please inspect the exterior packaging for any visible damage before signing for delivery. If you notice significant damage to the packaging, you may either:
- Refuse the delivery
- Accept the delivery but note any damage on the delivery receipt
Internal Inspection: Within 48 hours of delivery, please unpack and inspect all sauna components. If you discover any damaged or missing parts, please document them with photos and contact our customer service team immediately.
Shipping Delays
While we strive to meet all estimated delivery dates, occasionally delays may occur due to:
- Weather conditions
- Carrier delays
- Manufacturing delays for custom orders
- Other circumstances beyond our control
We will notify you promptly of any significant delays and provide updated delivery estimates.
International Shipping
For international orders, customers are responsible for:
- Import duties and taxes
- Customs clearance fees
- Any other fees imposed by your country's customs authorities
These fees are not included in the purchase price and will be collected by the delivery carrier or customs office.
Contact Us
If you have any questions about our shipping policy or need assistance with a delivery, please contact our customer service team:
- Email: hello@batharena.shop
- Hours: Monday-Friday, 9:00 AM - 6:00 PM Pacific Time
Last Updated: April 2023